Technical Support, Downloads & Documentation

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Support Overview

It is always a good idea to update to the latest version first when experiencing a problem because the issue you could be having may already be fixed!

As a standard, support will often make sure you are on the latest version before assisting your support needs.

To Update: Go to file > Administration > Application updates > Check for application updates.

Help!

Sadly, errors and other problems can happen. While we make every attempt to ensure that these issues are minimal, we cannot foresee every possible one.

Let's get some help. Pick a tab below that best fits your issue today.




Errors like these typically close the application.



Review the steps below to get the process to recovery started.

Step 1: Are you on the latest version? In every case, this is the first thing our support staff will ask. Make sure you're on the latest version before taking any other steps. It is possible it was already fixed in a newer version.

To do this, go to FILE > ADMINISTRATION > APPLICATION UPDATES > CHECK FOR APPLICATION UPDATES.

Note: You may need administrator rights to get the latest version. Contact your supervisor if those options are grayed out. Peak Software does not have the ability to grant rights in the system.

Once on the latest version, go back and see if the error still occurs. If you are on the latest version, and the error is still occurring, go to Step 2.

Step 2: Is the Error occuring on one computer, or all? This is the next question Support will ask.

If it is one computer, attempt a re-install of the application. Many times this can resolve the issue.

It is right here:
SportsMan SQL Client

The installation instructions are here:
Installing the SportsMan SQL Client
Note: You WILL need administrator rights on your COMPUTER to perform workstation installations

If the above steps have not resolved your issue, you now need some information for Support.

1. Write an email to support@peakinfo.com
2. Include the exact steps needed to produce the error you are experiencing.
3. Include any relevant screen shots in your error.

Your email will be addressed within 4 business hours. Keep an eye on your email as well. Any response will include a support ticket number. If it does not, ask the representative for one.

Credit Card Processing Errors

Hardware / Printing

Other



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Downloads

Getting Started with SportsMan

You will need an account with us for any of the following software to work.

SportsMan SQL Client (~36MB)
32-bit and 64-bit workstation install

SportsMan SQL Server (~260MB)
This installer includes Microsoft SQL Server 2008 R2 Express Edition for 32-bit and 64-bit versions of Windows

New Parallels (Formerly 2X) Client 32-bit
New Parallels (Formerly 2X) Client 64-bit

Legacy 2X Client 32-bit
Legacy 2X Client 64-bit

Latest Application file (~6MB) (~45MB)
(Manual update file for SportsMan SQL)

SportsMan Legacy Setup File
Legacy SportsMan Setup File

Hardware Install & Setup

Below are drivers & documentation for your SportsMan SQL hardware.

Barcode Readers:

 Symbol Scanners
Symbol USB COM Driver old version (555KB)
Symbol USB COM Driver (7302KB)
Symbol Scanner Settings (Scanner settings for your handheld barcode scanner)

Barcode Utilities:

Abri Barcode fonts (abri 39 & 39w)

 DataLogic Scanners
DataLogic USB COM Driver 32-bit and 64-bit (4835KB)
DataLogic Scanner Installation Instructions

 Omni Scanners
Omni Reader Driver 32-bit (400KB)
Omni Reader Driver 64-bit (1355KB)

Credit Card Readers:

 SecureMag Encrypted MagStripe Reader
SecureMag Encrypted Magstripe Reader Driver (IDRE) 32-bit and 64-bit (1564KB)
 Installation instructions

 MagStripe Reader
MiniMag II Magstripe Readers IDMB Series 6 (3KB)

Other Devices:

 USB Adaptors
Tripp-Lite USB to Serial Adapter Drivers 1' Silver Cord (724KB)
Tripp-Lite USB to Serial Adapter Drivers 5' Dark Grey Cord (4,100KB)

Card Controlled Access Diagram (Supported setup for membership controlled access)

goEmerchant Driver Newest Beta Setup File

Support Tickets

Subject Date Opened Status Date Edited Actions
Activity Problem 10/15/16 10/07/16
Resolved
View
Facility Problem 09/15/16 09/19/16
Pending
View
Login Issue 08/05/16 08/06/16
Resolved
View
Subject Date Opened Status Date Edited Actions
Facility Problem 09/15/16 09/19/16
Pending
View
Subject Date Opened Status Date Edited Actions
Activity Problem 10/15/16 10/07/16
Resolved
View
Login Issue 08/05/16 08/06/16
Resolved
View

Contact Support

Fill out this form to request support and we will get back to you promptly, or feel free to call or email us.

  • (801) 572-3570
  • support@peakinfo.com
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